Insurance to cover damage to goods during shipment is always factored into shipping charges. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier’s then-current policies and procedures.
In the event of a merchandise return, the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation.
Note that Eiseman Jewels will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the original shipment. For additional information about returns, including procedures, please refer to our Return Policy.