Return Policy

Merchandise will be accepted for exchange, store credit, or refund only when accompanied by a receipt or gift enclosure, all boxes, paperwork, laboratory reports, warranty certificates, and associated component parts (such as bracelet links, screws, etc.).

Merchandise may be returned for a refund to the original purchaser in the form of the method of payment received, within 10 days of purchase. Please allow 10 days for refunds in the form of a check, which shall be issued from our Corporate Office.

Within 30 days of purchase, merchandise may be returned for exchange or store credit (with one year expiration). Gift Recipients are entitled to a non-refundable merchandise credit only.

Items which have been worn, sized, engraved or otherwise altered items, as well as special order or custom items or items which have been sold as final sale items may not be returned or exchanged.

Items may be returned to our store or by registered mail, UPS or Federal Express and insured for full value to:

Eiseman Jewels
514 NorthPark Center
Dallas, Texas 75225